ESSAYS

UNIT 1

ACTIVITY 1 - A business card.
👉Business Card👈

ACTIVITY 2 - Write an e-mail introducing yourself as a new employee.

📪 To: All employees
📬 From: Raul Trigo
      Subject: Nice to meet you.

Hello everyone!
My name is Raul Trigo, and I am the new administrative assistant. I'm 18 years old and I'm originally from Paris. My previous job was chief accountant near Niza. I'm looking forward to meeting woy all and working with you.

See you soon,

Raul

UNIT 2

ACTIVITY 1 - An e-mail providing directions to a meeting.

📪 To: Mr Paras
📬 From: Raul Trigo
       Subject: Meeting - 12th November

Dear Mr Paras,

I'd like to confirm our meeting on 12th November in our offices.
The offices are situated in 12 Huertas Street, Torredelcampo. When you enter the building, the lift is opposite you, go up to the third floor and on your right is the office. The office is room 102.

See you soon,

Raul Trigo

ACTIVITY 2 - An office plan description

📪 To: Mr Martos
📬 From: Raul Trigo
       Subject: Office plan

Dear Mr Martos,

Welcome to Valeo. We're pleased to have you join our company. The plan of our offices is to create headlight for cars and motorcycles. Please feel free to come by the HUman Resources Department to ask any questions you may have. My office is on the second floor. Turn right and at the end of the corridor, on yout left, the black door.

Good luck,

Raul Trigo
Director of Human Resources.

UNIT 4

ACTIVITY 1: Write an e-mail requesting a quote for at least five items. Use the Writing Plan and the Useful Language on page 90 of the Workbook.

📪To: afabriombie.dalli@gmail.com
📬From: rauliesacebuche@gmail.com
     Subject: Quote request

Dear Sr.

Our company is looking for reliable suppliers of office supplies. We would be grateful if you could send us a quote for the items listed below:

20 boxes printer paper                                10 staplers
5 boxes red pens                                         12 boxes of staples
4 boxes black pens                                     50 folders

Our payments terms are 2 months after delivery date and the delivery date must be no later than the next week. From 2nd to 8th June

Sincerely,

Raul Trigo

Administrative Assistant

UNIT 5 

BLUE
COMET

34 Huertas St.

P.O. Box 89752

Tel: 646019550

Fax:953524587

Date: 19th January
To: Mr Martos, Administrative Assistant
Fax No: 953524587
No. of pages including this page: 5
Subject: Salary

If you have any questions or have not received all the pages, please contact me.

Raul Trigo

Extension 789

UNIT 6

UNIT 7

(RING RING(

Raul: Good morning. Sonickit, Raul speaking. How can I help you?

Cristian: Good morning Raul, my name is Cristian. Could you put me through to Adrian Martos, please?

Raul: I’m sorry. Mr Martos is in a conference now. The conference finishes in 5 minutes. Shall I put you on hold?

Cristian: Yes, no problem. Thank you!

(RING RING(

Raul: Good morning. Sonickit, Raul speaking. How can I help you?

J.Carlos: Good morning, my name is Juan Carlos. Could you put me through to Antonio Rama, please?

Raul: I’m sorry, Mr Rama is on the other line at the moment. Shall I put you on hold?

J.Carlos: No, I haven’t got much time.

Raul: When he finishes the call, he will call you. Can you give me your name and your phone number, please?

J.Carlos: It’s Juan Carlos Cazalilla and my phone number is 657081558

Raul: Can you spell Carlos, please?

J.Carlos: C-A-R-L-O-S

Raul: Lovely! Thank you for calling. Have a good day.

J.Carlos: Thank you, you too

(RING RING(

Raul: Cristian, Are you here?

Cristian: Yes

Raul: Sorry for the delay, Mr Martos is here. I put you through to him.

Cristian: Thank you!

Raul: Thank you too! Have a good day.

UNIT 8

(RING RING!(

Raul: Good Morning, Chica electrician, Raul speaking. How can I help you?

Cristian: This is Cristian from Wood Factory. We have got a problem here. Can I speak to Sam Raymond?

Raul: Sorry, Sam Raymond is working on a problem at the City Hospital right now. What is the problem?

Cristian: There is a power cut here.

Raul: OK, I will send another electrician from the company. He is Alex Raymond. Is that OK?

Cristian: Yes, no problem.

Raul: He will be there within half an hour.

Cristian: Thank you!

Raul: You’re welcome. Have a good day!

(RING RING!(

Raul: Good Morning, PC Components, Raul speaking. How can I help you?

JC: This is Juan Carlos from Estrella Academy. We have got a problem here. Can I speak to William?

Raul: Sorry, William is out of town. What is the problem?

JC: There is a computer crash.

Raul: I will send another computer technician from the company. He is Jack. Is that OK?

JC: Yes, no problem.

Raul: He will be there as soon as possible.

JC: Thank you!

Raul: You’re welcome. Have a good day!

UNIT 9

Cristian: Hello is that Mr Trigo? This is Cristian Parras, Amancio Ortega’s administrative assistant

Raul: Hello Cristian. What can I do for you?

Cristian: Well, I call you because unfortunately Mr Amancio Ortega has got a cold so he won’t be at the meeting tomorrow

Raul: Oh I’m sorry to hear that. I hope that he get well soon.

Cristian: Can you postpone the meeting to the other day?

Raul: Yes no problem. The meeting will be on 6th at 11:00

Cristian: Sorry Mr Ortega have a meeting at 11:00. Can you postpone the meeting to 13:00?

Raul: OK, no problem

Cristian; Thank you! Good bye!

Raul: Good bye!

(RING RING(

JC: Hello, Raul. This is Juan Carlos, Moral’s assistant, speaking. I’m trying to schedule a meeting with all the directors.

Raul: Right. When is the meeting going to take a place?

JC: We’d like to hold the meeting on 12^th March?

Raul: Just a minute. I’ll check the calendar… No, Mr Moral has a previous commitment.

JC: Would Monday, 30^th March, be convenient for Mr Moral?

Raul: Will 9:00 in the morning be OK?

JC: No because I have a appointment at 9.00. Can you postpone the meeting to the afternoon?

Raul: Yes, at 6.00 pm

JC: Ok, see you soon

Raul: Good bye.

UNIT 10

• An e-mail accepting an invitation to a meeting.

To: Jack Manson

From: Raul Trigo

Subject: Meeting - 12th March

Dear Jack,

Thank you for your e-mail regarding the meeting on Monday, 12th March, at 9.00. I'd like to confirm my attendance. Would you like me to send you a report on the sales I've made since the beginning of February?

Regards,

Raul Trigo

Sales Department.

• An e-mail declining an invitation to a meeting.

To: Jack Mansons

From: Raul Trigo

Subject: Meeting - 12th March

Dear Jack,

I've just receivved your mail regarding the meeting on Monday, 12th March. Unfortunately, I'll be a meeting with the managing director. Can we reschedule for the following day - Tuesday 13th March? I apologise for the inconvenience.

Raul Trigo

Financial Director

UNIT 11

• A letter of complaint

Robert Printing house

34 Garden Street

London

12th March 2019

Dear Sir/Madam,

We ordered 70 packets of staples for our printing house on 10th March. The invoice number is 36400. Unfortunately, we only received 56 packets and have found one of them to be empty. Please look into the matter as soon as possible.

Thank you,

Raul Trigo

Senior Administrative Assistant

Robertson Printing house

• A response to a letter of complaint.

Stones Office Supplies

Liverpool Industrial Estate

Building 3

Liverpool

14th March 2019

Dear Mr Trigo,

Thank you for the letter of 12th March. We apologise for the inconvenience and have sent you 14 packets of staples by special delivery. We are also offering you a 20% discount on your next purchase from our company. We appreciate your business and look forward to providing you with the best of service.

Sincerely,

Kyle Walker

Customer Service

Stones Office Supplies